jiliaa Privacy Policy
Your privacy matters to us. This Privacy Policy explains what personal data jiliaa collects from Filipino players, how we use and protect it, and what rights you have under Philippine data protection law. We keep things straightforward so you always know exactly where you stand when you play with us.
Last updated: June 2025. Applies to all registered members and visitors of jiliaa operating in the Philippines.
What We Collect and Why
1. Information You Provide to Us
When you register an account on jiliaa, we collect the personal details you submit — including your full name, date of birth, email address, mobile number, and preferred payment method details. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with Philippine anti-money laundering regulations. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process. Any additional information you voluntarily provide — such as preferences or support enquiries — is also stored securely. You are responsible for ensuring that all information you submit is accurate and kept up to date through your account settings.
2. Data We Collect Automatically
When you access jiliaa through a browser or our mobile app, we automatically collect certain technical data to help us deliver a smooth and secure experience. This includes your IP address, device type, operating system, browser version, session timestamps, and in-app navigation patterns. We use this data to detect suspicious activity, prevent fraud, optimise platform performance, and improve the overall gaming experience for players across the Philippines. Cookies and similar tracking technologies may be used to remember your preferences and keep your session active — you can manage cookie settings through your browser, though disabling certain cookies may affect platform functionality.
3. Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos (PHP), we collect transaction records including amounts, timestamps, payment channel used, and reference numbers. We do not store full card numbers or online banking credentials on our servers — payment processing is handled by regulated third-party payment providers who operate under their own security and compliance frameworks. Transaction records are retained for the period required by Philippine financial regulations and may be reviewed by our compliance team in the event of a dispute or regulatory enquiry. If you use an e-wallet such as GCash or Maya, we receive only the confirmation data necessary to credit or debit your jiliaa account. All financial data is encrypted in transit and at rest using industry-standard protocols.
4. How We Share Your Data
jiliaa does not sell your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, customer support tools, and cloud hosting providers — strictly under data processing agreements that require them to protect your information. We may also disclose data to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so. In the event of a merger, acquisition, or business transfer, your data may be transferred to the successor entity, and you will be notified of any such change. All third-party partners we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law.
Your Rights and How We Protect You
5. Your Data Rights Under Philippine Law
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used, the right to access the data we hold about you, and the right to correct any inaccurate information. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided on this site and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests promptly, transparently, and with full respect for your privacy.
6. Security Measures We Use
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security), and sensitive data stored on our systems is protected with encryption at rest. Access to personal data within our organisation is restricted to authorised personnel on a need-to-know basis, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and work with our technology partners to identify and address potential vulnerabilities. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission in accordance with Philippine data breach notification requirements.
7. Data Retention and Policy Updates
We retain your personal data for as long as your account remains active and for the period required by Philippine law after account closure — typically a minimum of five years for financial and identity records in line with anti-money laundering regulations. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will update the date at the top of this page and, where appropriate, notify you through the platform or by email. Your continued use of jiliaa following any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of how we handle your personal information.
Questions About Your Privacy?
If you have any questions about how jiliaa handles your personal data, our FAQ page covers the most common privacy and account queries from Filipino players. You can also visit our Responsible Gaming page to learn about the tools available to help you stay in control. Ready to get started with a platform that puts your security first?